Should We Buy ITIL Help Desk?
We are trying to decide whether or not to buy Itil Help Desk. Would our staff need a lot of training in order to be able to use this effectively? We really want to improve our customer satisfaction, so we are trying to find some sort of software remedy to help us fix any problems we might have with our customer service. We have heard that this is a good help desk program, so I am trying to figure out whether or not it will work well with the system we have set up now, or whether we would have to make a lot of changes to be able to take the most advantage of it.
